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Returns & Refunds

Returns & Refunds

We're sorry if you didn't love your product from REFY!

For full information on our refund policy, please read below:

  • To request a return please visit our return portal here: You will need your email and order number to process this request.
  • Please note, that we do not cover the cost of postage to return to us.
  • If you are returning items to us, we do advise that you track your return as we are not liable for any parcels lost within the postal service. 
  • There is no extra cost for exchanges, although exchanges are subject to availability.
  • Please note that for Collection purchases, individual items cannot be returned separately.
  • Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of receiving the order. This is for hygiene reasons.
  • We have a 14 day refund policy; from the day the item is received, you will have 14 days to request a return.
  • If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email with the order details and we will sort the rest!
  • Any items that are not returned as new as per the above guidelines we won't be able to refund your product
  • If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
  • Refunds will be paid into the account that was used on the original order.
  • Card refunds can take between 5 - 10 days to show into your account.
  • For any additional information, please email


Further Refund Information & Non-Refundable Items

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

Return Slips

We do not use return slips, to process a return please visit our returns portal here: